Support Solutions
Real Customer Support Solutions That Deliver.
At Cheekyz we make sure your clients get the customer support, solutions and immediate response they deserve! Cheekyz is where real human support and knowledgable professionalism meets efficiency in event management and support services.
24h Customer Support
Event Management
24h Online Chat Solutions
WHAT WE DO
Our Services
Comprehensive 24/7 call center services tailored to meet the unique needs of your business. With our team of dedicated professionals and state-of-the-art technology, we ensure that your customers receive exceptional support and assistance round the clock.
24/7 Customer Support
• Inbound Call Handling: From answering customer inquiries to resolving issues, our skilled agents are available 24/7 to provide prompt and courteous assistance.• Live Chat Support: Enhance your website's customer experience with real-time chat support, available anytime, anywhere along with AI Chatbot solutions to handle the common asked questions.• After-Hours Call Handling: Our dedicated team of agents is available during evenings, weekends, and holidays to handle inbound calls, address customer inquiries, and provide assistance outside of your regular business hours.• Email Management and Social Media Management: Let us manage your email and social media communications efficiently, ensuring timely responses and superior customer satisfaction.
Event Support & Volunteer Management
Elevate your events with our end-to-end management services from support to volunteer coordination.At CheekyZ, we grasp the distinct challenges inherent in managing customer inquiries and support during events, as well as the intricacies of organizing and overseeing marathon running events.That's precisely why we've honed our expertise in offering comprehensive call center support customized specifically for events of every scale, guaranteeing seamless communication and exemplary customer service throughout your event's duration. While our specialization lies in marathon running events, we possess the adaptability to cater to the needs of any event across diverse industries.
iGaming VIP Player Support/Account Management
Your Premier Destination for VIP Player Support Services in Online Gaming!
At CheekyZ we understand the importance of providing exceptional support services to your VIP players.With our dedicated team of professionals and years of experience in the online gaming industry, we are committed to delivering personalized and premium support solutions that cater to the unique needs of your most valued players.
We Believe Each company Is Unique
We understand that each company is unique, and we firmly reject the idea of one-size-fits-all strategies that fail to unlock the full potential of your business. Our dedication lies in delivering tailored solutions that are crafted with a profound understanding of your industry, culture, and the distinct challenges that shape your enterprise. For those aspects of a project that extend beyond the conventional boundaries, rest assured, we've got you covered. From manning phones and responding to emails to handling physical tasks like lifting fences and tables, and even addressing urgent 2 am server downtimes, we are there for you. We recognize the dynamic nature of projects and are adept at adapting to unexpected changes, ensuring swift resolution to any last-minute issues that may arise.
About Us
Who We Are
At CheekyZ we believe in a philosophy that champions a personalized approach to every project we undertake.
Dana Calkins
Owner-Founder
Skilled in client relationship management, adept at understanding client needs, and tailoring solutions to ensure satisfaction. Exceptional problem solver with a strong ability to address client concerns, resolve issues, and manage escalations effectively. Proficient in developing and leading high-performing client service teams, driving motivation, and achieving service excellence. Demonstrated expertise in analyzing client data to identify trends, opportunities, and areas for improvement. Experienced in developing and implementing client service strategies that align with organizational objectives. Strong knowledge of industry regulations and compliance standards, ensuring clients receive services that meet all requirements. Tech-savvy with proficiency in CRM systems and tools to streamline client interactions and data management.
CheekyZ stands at the intersection of event planning and support, offering a spectrum of services to meet your needs across any scenario. Dana brings over 30 years of customer support experience to the table, infusing every project with unparalleled planning, execution, and management expertise for flawless results.
The CheekyZ Team
Our Family. Our History.
CheekyZ Solutions, founded in 2008 against the picturesque backdrop of Vancouver, BC, is a Canadian-based company forged by seasoned industry experts in iGaming, Events and Support Services. Our deliberate specialization in three key sectors—Customer Experience Solutions, Event Management Support, and Online Gaming VIP Player Support/Account Management—underscores our unwavering commitment to delivering targeted and exceptional solutions tailored to the unique needs of these industries.
We offer a comprehensive range of services spanning 24/7 Customer Service, Event Support, and VIP Player Account Management. While we possess proficiency across diverse domains, our core expertise lies within these specialized areas, which remain our primary focus. Whether it's managing tasks internally, outsourcing, restructuring, or assuming specific roles and responsibilities, we endeavor to seamlessly adapt to your requirements. We align with your needs in terms of timing, location, and the manner in which assistance is needed, ensuring a tailored approach that meets your expectations.
Customers Love Our Service
Testimonials
A.J. FELDMAN
ESPN
Cheekyz goes above and beyond to provide an excellent customer experience. Besides a prompt and courteous support team, they also provide research and insight into what customers are looking to get out of the site. Through these original innovations, Cheekyz creates a situation where you can truly rely on a team to handle all your concerns and know that if anything goes wrong, they are prepared to handle in a professional manner and escalate the situation when necessary. The team is always reliable and can handle whatever is thrown their way.
K. KIRSCHEMBAUER
PurePlay
We have put our trust in Cheekyz in providing exceptional support and management to our customer base. By developing a knowledgeable and efficient team to handle all of our customer support issues (24 hours a day, 7 days a week), our customers receive expedited and effective service with Live Chat and Live Response Email supplied by Cheekyz Solutions. With a team of committed and knowledgeable staff, we are always assured that our customers get the support, solutions and immediate response that they expect, demand and deserve, each and every day!
Lululemon
Cheekyz and team would be an asset to any team. They have an infectiously positive attitude and always puts people and relationships first which make a huge impact for the teams they have works with. I will continue to look for opportunities to work with Cheekyz and team can-do attitude and dedication to meeting the end goal with enthusiasm every time.
Salomé Dede
RBC GrandFondo Whistler
My time with CheekyZ was amazing. Mental load is something that is extremely valuable the closer you get to an event, especially on event day. The piece of mind I experienced knowing that my inbox was being catered to both professionally and in a timely manner was invaluable. It allowed me to dedicate more bandwidth to other areas of the event that needed my attention.
I am booking CheekyZ for all the events that I run, and will gladly recommend this service to others. Easily the best decision I made when looking for this service. The entire process from initial consultation to execution was simple and streamlined.
Chantal Kirouac
BMO - Vancouver Marathon
Cheekyz manages the call centre, live chat, and emails for our event with 20,000+ participants. Cheekyz does a fantastic job at managing customer inquiries, responding to community questions, and handling any complaints. I recommend Cheekyz to any event needing help managing a large influx of customer service needs!
Skipperi
A Testament to Excellence: Dana's Afterhours Customer Service at Skipperi Canada
In the dynamic and demanding realm of afterhours customer service, few shine as brightly as Dana has in her tenure with Skipperi Canada throughout 2023. From her first day, Dana's ability to acclimate and excel in our fast-paced environment was not only impressive but also instrumental in enhancing the overall service experience for our valued customers. Dana's proficiency in quickly grasping complex situations and her agility in adapting to new challenges set her apart. Her innate talent for customer service, coupled with an unwavering commitment to excellence, ensured that each interaction was not just a problem solved, but an opportunity to reinforce trust and loyalty among our clientele.
What truly underscored Dana's contribution to our team was her exceptional ability to identify underlying issues that could potentially impact customer satisfaction. But Dana didn't stop at just identifying these challenges; she took proactive steps to document comprehensive processes and routines. These contributions have been invaluable in not only resolving specific situations but also in enhancing our overall operational efficiency. Feedback from both the team and consumers has been overwhelmingly positive, reflecting the enjoyable and productive experiences fostered by Dana's involvement. Her dedication and innovative approach to customer service have not just met but exceeded expectations, setting a new benchmark for excellence within our organization. As Dana moves forward, we are confident that the standards she has set and the practices she has established will continue to benefit Skipperi Canada for years to come. It is with great appreciation and respect that we commend Dana for her outstanding contributions and unwavering dedication to excellence in afterhours customer service.
Our Previous Customers
Our Partners
Our portfolio boasts partnerships with illustrious clients such as Disney, ESPN, lululemon, and PurePlay, a testament to our unwavering dedication to excellence and reliability.
Contact Us
Please get in touch with us if you would like to learn more about our support solution services, or have any questions. We are here to help.
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Privacy Policy
CheekyZ (“we”, “us” or “our”) operates the website (hereinafter referred to as the “service”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with this data. We use your data to provide and improve the service. By using our services, you agree to the collection and use of information in accordance with this policy.
DEFINITIONS
Service
The service is the website operated by CheekyZ
Personal data
Personal data designates data relating to a living person which can be identified from this data (or from these and other information in our possession or likely to become so).
Use of data
Usage data is data collected automatically, generated either by the use of the service, or by the infrastructure of the service itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
We collect several types of information for different purposes to provide and improve our service to you.
COLLECTION AND USE OF INFORMATION
PERSONAL DATA
When using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email
Last name and first name
Address, state, province, postal code, cities
Cookies and usage data
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can refuse to receive all or part of these communications by contacting us.
PERSONAL DATA
We may also collect information about how the service is accessed and used (“Usage Data”). This usage data may include information such as your computer’s Internet protocol address (for example, IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, time spent on these pages, device identifiers and other diagnostic data.
MONITORING AND COOKIE DATA
We use cookies and similar tracking technologies to track the activity of our service and we retain certain information.
Cookies are files containing a small amount of data which may include a unique and anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used, such as tags, tags and scripts to collect and track information, as well as to improve and analyze our service.
You can ask your browser to refuse all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use certain parts of our service.
Examples of cookies we use:
Session cookies. We use session cookies to operate our service.
Preferably cookies. We use cookies preferably to remember your preferences and various parameters.
Security cookies. We use security cookies for security purposes.
USE OF DATA
CheekyZ uses the data collected for different purposes:
Provide and maintain our service
To notify you of changes to our service
To allow you to participate in the interactive features of our service when you wish
Provide customer support
Gather valuable analyzes or information to improve our service
To monitor the use of our service
Detect, prevent and resolve technical problems
To provide you with news, special offers and general information about other goods, services and events that we offer and similar to those that you have already purchased or on which you have requested information, unless you have chosen not to receive this information.
DATA TRANSFER
Your information, including your personal data, may be transferred to and stored on computers located outside of your state, province, country or other government jurisdiction where data protection laws may differ from those in your jurisdiction.
If you live outside of Canada and choose to provide information to us, please note that we transfer data, including personal data, to Canada and process it in Canada.
Your consent to this privacy policy, followed by your submission of such information, represents your agreement to this transfer.
CheekyZ will take all measures reasonably necessary to guarantee the secure processing of your data, in accordance with this privacy policy, and no transfer of your personal data will be made to an organization or a country, unless adequate controls are in place, including security of your data and other personal information.
DISCLOSURE OF DATA
LEGAL REQUIREMENTS
CheekyZ may disclose your personal data in good faith believing that such action is necessary to:
Comply with a legal obligation
To protect and defend the rights or property of CheekyZ
To prevent or investigate possible wrongful acts related to the Service
To protect the personal safety of service users or the public
Protect against legal liability
DATA SECURITY
The security of your data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security.
SERVICE PROVIDERS
We may use third-party companies and individuals to facilitate our service (“service providers”), provide the service on our behalf, provide service-related services or help us analyze the use of our service.
These third parties only have access to your personal data to perform these tasks on our behalf and are obliged not to disclose it or use it for other purposes.
ANALYTIC
We may use third-party service providers to monitor and analyze the use of our service.
Google Analytics - Google Analytics is a website analysis service offered by Google that tracks and reports traffic on a website. Google uses the data collected to track and control the use of our service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize the advertisements of its own advertising network. You can choose not to have made your activity on the Service accessible to Google Analytics by installing the browser add-on to deactivate Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics on visit activity. For more information on Google’s privacy practices, see the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
BEHAVIORAL REMARKETING
CheekyZ uses remarketing services to advertise on third-party websites after you visit our service. We and our third-party suppliers use cookies to inform, optimize, and serve ads based on your previous visits to our Service.
Facebook - Facebook’s remarketing service is provided by Facebook Inc. To learn more about Facebook interest-based advertising, visit the following page: https://www.facebook.com/help/164968693837950 To opt-out of Facebook’s interest-based ads, follow the instructions provided by Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the principles of self-regulatory online behavioral advertising established by Digital Alliance. You can also unsubscribe from Facebook and other participating companies through the Digital Advertising Alliance in the United States http://www.aboutads.info/choices/, the Digital Advertising Alliance in Canada http: // youradchoices. ca / or European Alliance for Interactive Digital Advertising in Europe http://www.youronlinechoices.eu/, or unsubscribe using the settings on your mobile device. For more information on Facebook’s privacy practices, please see Facebook’s privacy policy: https://www.facebook.com/privacy/explanation
LINKS TO OTHER SITES
Our service may contain links to other sites that we do not operate. If you click on a third party link, you will be directed to that third party’s site. We strongly recommend that you consult the privacy policy of each site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of third party sites or services.
PRIVACY OF CHILDREN
We do not knowingly collect personally identifiable information from persons under the age of 18. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we realize that we have collected personal data from children without verifying parental consent, we will take steps to delete that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will notify you by e-mail and / or a visible notice on our service before the change takes effect and update the “effective date” at the top of this privacy policy.
We recommend that you periodically review this privacy policy to keep yourself informed of any changes. Changes to this privacy policy take effect when posted on this page.
CONTACT US
If you have any questions about this privacy policy, please contact us:
By email: dana@cheekyz.com